Refund policy

PROCESS FOR RETURNS:

Online orders can be returned for a STORE CREDIT within 7 days after receiving the item(s). Customers must first notify us to obtain a return approval and are responsible for all return shipping costs. Items must be unworn, unwashed, unaltered, non-sale merchandise. Returned items must also include all original tags and packaging, along with appropriate identifying information. You may start your return by visiting the Return Center which is provided on the side menu or at the bottom of each page or by clicking the link provided. See requested info below.

RETURNS CANNOT BE ACCEPTED FOR THE FOLLOWING: 

  • Swimwear
  • Undergarments
  • Personalized Items
  • Seasonal Items
  • Pre-Orders
  • Clearance, Final Sale Items and/or Items marked 30% off or more.
  • *Note this does not apply to 1 day flash sales or promotions

We ask that you take the time to fully inspect your items upon delivery and note any issues or discrepancies. If upon receiving your order you notice that an item is missing, you received the wrong item or an item is broken / missing pieces.....YOU MUST INFORM US WITHIN 3 DAYS OF DELIVERY.

We are not responsible for the package once it has been dropped off with the mail carrier. Please reach out to your local carrier for any assistance once the package has been marked “shipped”.

Please allow us up to 48-72 hours to issue a STORE CREDIT once we have received your items. 

RETURN ADDRESS:

Small Town Westerns
Attn: Return Department
PO Box 1422
Tahlequah, Ok 74465
United States


ALL RETURNS MUST INCLUDE THE SHIPPING SLIP OR A PAPER WITH:
  • Name
  • Phone Number
  • Address
  • Reason for Return

If any package is returned to us and includes non-returnable items, we will deduct the shipping cost from your return credit to cover shipping the item/s back to the customer. 

You may contact us anytime at info@smalltownwesterns.com if you have any questions regarding these terms and conditions.