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Terms and Conditions

PROCESS FOR RETURNS:

Online orders can be returned for a STORE CREDIT within 7 days after receiving the item(s). Customers must first notify us to obtain a return approval and are responsible for all return shipping costs. Items must be unworn, unwashed, unaltered, non-sale merchandise. Returned items must also include all original tags and packaging, along with appropriate identifying information. You may start your return by visiting the Return Center which is provided on the side menu or at the bottom of each page or by clicking the link provided. See requested info below.

RETURNS CANNOT BE ACCEPTED FOR THE FOLLOWING: 

  • Accessories
  • Home Decor
  • Pet Items
  • Swimwear
  • Undergarments
  • Personalized Items
  • Seasonal Items
  • Clearance, Final Sale Items and/or Items marked 25% off or more.
  • *Note this does not apply to 1 day flash sales or promotions

We ask that you take the time to fully inspect your items upon delivery and note any issues or discrepancies. If upon receiving your order you notice that an item is missing, you received the wrong item or an item is broken / missing pieces.....YOU MUST INFORM US WITHIN 3 DAYS OF DELIVERY.

We are not responsible for the package once it has been dropped off with the mail carrier. Please reach out to your local carrier for any assistance once the package has been marked “shipped”.

Please allow us up to 48-72 hours to issue a STORE CREDIT once we have received your items. 

RETURN ADDRESS:

Small Town Westerns
Attn: Return Department
PO Box 1422
Tahlequah, Ok 74465
United States

ALL RETURNS MUST INCLUDE THE INVOICE OR A PAPER WITH:
  • Name
  • Phone Number
  • Address
  • Reason for Return

If any package is returned to us and includes non-returnable items, we will deduct the shipping cost from your return credit to cover shipping the item/s back to the customer. 

You may contact us anytime at info@smalltownwesterns.com if you have any questions regarding these terms and conditions.

*ALL QUESTIONS MUST BE EMAILED TO OUR SHOP EMAIL* Please NO personal messages to the Owner on Facebook nor PM's to the business page on Facebook, Instagram, Pinterest or TikTok due to the risk of them possibly being missed.

We are a small business and we have a low amount of staff at this time. Please allow 24 to 48 hrs for us to see your email and respond (MONDAY-FRIDAY).


SHIPPING FEE AND POLICY:

STW charges shipping per weight at this time. Shipping charges may vary and are vulnerable to price fluctuations, with or without any prior notification, due to the possibility for increasing shipping rates and supply costs / demands. Please take the time to review all total costs within the shopping cart at time of checkout so you may be aware of all charges. Orders typically ship out within a week, including processing time. However, some items do take longer to process and may even be mailed out separately in order to speed up the shipping process. We ask that you allow up to 14 days to receive your item/s before emailing in regards to package not received. If any items are mailed out separately, you will be notified via email and will receive tracking numbers for each package. You may track your packages on the Track My Order page provided on the side menu or the bottom of each page.

By clicking purchase, you are agreeing to the timeline and all conditions within these terms at time of checkout.

Once your order is submitted, you have committed to the purchase and must follow the steps as laid out in these policies for a return approval. WE DO NOT CANCEL ORDERS OR ISSUE ANY REFUNDS.  ALL REIMBURSMENTS ARE APPLIED AS STORE CREDIT ONLY. See above for our full return policy.

As stated above, we are NOT responsible for the packages once they have been marked "shipped".


Customers are responsible for entering the correct information and shipping addresses at time of checkout. Please make sure you are shipping to a verified and secure location to reduce any risk of lost or stolen packages. We are NOT responsible for any lost or stolen packages. If a package is returned due to an incorrect address, the customer WILL BE responsible for the shipping cost to re-ship the package to you. If your tracking number says "Attempted Delivery, Item Being Held While Addressee is Contacted", that means it is being held by the post office until you contact them. Please reach out directly to the carrier to resolve the issue and report any lost or stolen packages.

 

Holiday Return Policy: 

Christmas items (gifts) that are eligible for a STORE CREDIT OR GIFT CARD will be able to be returned no later that January 9th upon email return approval and must include the appropriate identifying information as mentioned above. Holiday returns are only applicable for orders placed after November 20th. Any orders placed before that date must follow the return policy as listed above.
Please DO NOT take advantage of this for personal items. It is only for orders marked as gifts in the comments and we will confirm during the time of the return processing. Guidelines for the item/s condition and requirements still apply. We will have a limit of only 4 items returned per person in one month, during the month of January. If that is exceeded, we can look into an exception upon proper notification and explanation of returns.

I completely understand that some gifts just don’t work out. That is why we try our best to extend our return guidelines during the holiday season. Please see our above list of non-returnable items.
Thank you so much for reading! Have a blessed and wonderful day!